Shipping policy

While we cannot guarantee delivery times, we endeavor to meet the following schedule.

Orders sent via standard shipping should expect delivery within 5–7 business days after receipt of the order.

All orders will be dispatched the same day if the order is received Monday to Friday by 1:00 PM IST for in-stock merchandise and successful credit card payment verification.

Any orders placed after 1:00 PM IST will be dispatched the next business day. For any orders received after 1:00 PM IST on Friday or over the weekend, the order will be processed on the next business day and dispatched by the end of the following business day.

Deliveries are made Monday to Saturday, excluding holidays.

Delivery Marked as Return

Our shipping partner attempts delivery 3 times. If the customer is unavailable or the order is not collected for any reason, the delivery is marked as returned back to us. Our team tries their best to reattempt the delivery again, but once marked and returned, only the amount of the product excluding the shipping charges is refunded back to the customer.

Found Damage in Our Product?

Our products go through extensive quality checks before they are sent to you. If you still receive any damaged product, please reach out to our customer support team within 24 hours of delivery.

Still Not Received Your Order?

Our standard delivery time is 5–7 days, and we aim to provide speedy delivery. If you haven't received your order within 7–8 days from dispatch, drop us a message on any of the platforms or mail us at feedback.rustet@gmail.com.

Have an Order Update?

If you wish to update any part of your order, please reach out to our customer support team within 6 hours of placing the order.

Fast Shipping & No-Contact Deliveries

  • Shipping charges are the same for any order quantity.

  • All orders are dispatched within 24–48 hours and delivered within 5–7 days after dispatch.

  • Deliveries in select pin codes in North East and J&K may take longer.

  • We ship all orders via Delhivery / Xpressbees / Bluedart. All shipping companies use OTP-based no-contact deliveries.

  • Our dedicated associates are making every effort to provide the products and services our customers need. Please bear with us if delivery at your location takes longer than usual. If a pin code lies in a containment zone, delivery may get delayed.

OTP Verification Policy

  • To make our deliveries more secure and safe, all deliveries are OTP verified.

  • A one-time password (OTP) is sent via SMS to the registered phone number once the order is out for delivery.

  • The delivery agent will call you to verify the OTP, and once verified, the order will be successfully handed over to you.

Please Note

  • If you have entered a wrong phone number while placing the order, please reach out to us at feedback.rustet@gmail.com within 6 hours of placing the order so that we can update the number.

  • 3 attempts are made for every shipment. If delivery fails due to an incomplete address or phone number, only the amount of the product will be refunded.

  • If you are not available at the delivery address at the time of delivery, you may share the OTP with someone you trust to collect the package. However, we do not recommend sharing the OTP with an unknown person. Alternatively, we can reattempt delivery the next day.

  • If you share the OTP with the delivery agent over a call or another person without verifying where the order is being delivered, rustetshop will not be liable if the product is not delivered to you.

  • DO NOT ACCEPT a torn or tampered package. Kindly return it to the delivery agent and reach out to us at feedback.rustet@gmail.com with your order ID, and we will dispatch a replacement at no additional cost.